The Secrets of Effective Communicators
Increase your credibility, inspire others and create trust
Trainer: Gordana Berger
After our training, comunication with those surrounding you - clients, associates, colleagues, family and friends - will never be the same! You will realize the significance and effect of your communication style on the business and personal success and results that you create. You will learn how to easily notice signals others send, your evaluation of situations and perception will become more objective. You will build powerful professional and trustworthy image that will inspire others, increase their confidence in you and make your communication skills more successful.
The single biggest problem with communication is the illusion that it has taken place.
George Bernard Shaw
Program duration: 2 days
Key advantages:
- Understanding the importance of assertive communication and its influence on professional results
- Receiving feedback on individual style of communication and the possibility of changing it
- Asking the right questions more effectively
- Increasing trust and overcoming conflicts
- Increasing awareness of non-verbal communication
- Becoming more flexible in communication
- Creating personal development plan and applying it
Main areas:
- Influence of personal style on communication
- The role of perception in behavior and interaction with the environment
- Influence of different communication styles on an organizational culture
- Overcoming personal barriers
- The importance of all communication components: body language, choice of words and tone of voice
- Recognition of non-verbal messages
- Adjusting communication style to the communication partner
- Different representational systems and their influence on communication (VAKOG)
- The art of asking effective questions
- Implementing the model of feedback in challenging situations
- Identification of personal behavior style in conflict
- Strategies of successful approach to solving conflict
- Applying new principles and skills to business situations
Examples of exercises and additional development tools:
- Life Styles InventoryTM (LSI 1) - Behavioral lifestyle questionnaire
- Personal Conflict Style (PCS) – Self-diagnostic psychometric questionnaire
- Action plan of personal development